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Helpdesk

service according to our customers demands

The helpdesk is a phone service which is available for our customers 24 hours a day and 365 days a year free of charge. The CHHABI helpdesk offers professional and competent help via the phone for all our customers. The targeted questions of our multilingual staff will help you to give a precise description of your problem as fast as possible. In order to ensure optimum support for our customers, our helpdesk staff has access to all data sheets, circuit diagrams, project folders and other documents.

Helpdesk Toll Free phone no.: 1800 123 1965

Battery Management & Replacement Services

Battery Management -Replacement

All batteries have a limited useful life. When the useful life is over, immediate replacement. If “old” batteries are not professionally replaced by an expert as soon as possible, there is the risk of an operational failure and this failure might have devastating economic consequences. This particularly applies if the failure occurs in connection with process-critical industrial applications.

Due to the experience gained regarding the delivery, installation of all types of batteries, CHHABI has the know-how required for quick and safe battery replacement. This ensures that CHHABI Power Systems/Battery Chargers are always ready for operation without any interruptions.

Corrective Maintenance Services

Repair and Corrective Maintenance Services

CHHABI’s device and spare parts management will ensure optimum support of your products throughout their entire lifetime.

For this, the most sophisticated testing and measuring methods are available to our qualified technicians. This guarantees a quick analysis of the occurring faults and ensures proper corrective maintenance. The resulting flexibility and time saving help you to maximise system availability.

Furthermore, we ensure the prompt supply of spare parts by means of modern logistics. This service allows you to minimize your own spare parts stock and thereby to save costs.

Modernisation & Life Cycle Management

Retrofitting
Modernization
Enhanced Performance

Increased Productivity & High Availability

As a result of holistic considerations, CHHABI plans and conceives individually suitable strategies taking into account optimum profitability. The replacement of individual components should not only result in an increased system availability, but also in cost reduction and enhanced performance.

Thus, for the modernization of CHHABI Products, CHHABI has developed RETROFITING Camps. Retrofitting increases system availability, reduces energy costs and involves significantly lower investment costs compared to the costs of installing a new system. This system is very often chosen by telecommunications providers for the modernization of their mobile communication stations.

Training / Product Training

Safe operation due to appropriate training

The CHHABI Training Cell/ Software offers a wide variety of trainings with the goal of ensuring high operating safety at the customer’s site. This not only includes intensive product training of our own sales and service staff globally, but also the training course of our customers.

Sharing theoretical and practical knowledge is the basis for the safe handling of CHHABI products. Depending upon the skill level of the persons to be trained, the intensity of the training content focuses on the following topics:

Proper operation and commissioning
Creating precise fault descriptions
Eliminating minor faults

Training courses/ Materials are available for the following CHHABI products:

Battery chargers
Battery Monitoring System.
Earth leakage Monitoring system.
Cell Booster.
Battery Discharger.

Of course, we also offer individual and customized training courses for our customers.

Detailed documentation

For each training course, we provide the delegate with detailed documentation to enable them to access this information in practice. The documents are available in English. They contain basic information and data sheets concerning the individual devices such as e. g. functional descriptions, circuit diagrams and precise instructions providing step-by-step information for the service staff working on the device.

Flexibly Customisable Service Contracts

Ensuring Maximum Availabilities – with Individual Maintenance and Service Concepts Tailored to your Business and Operational Processes

Today’s working life and – even more – that of the future are characterized by highly dynamic processes. This is why service contracts must be flexible and customizable to meet these ever changing demands. The resulting flexibility ensures costs are minimised.

Flexible support concepts take into consideration operational innovations and – at the same time – ensure optimize system availability.

As one of the leading manufacturers of AC and DC power supplies/Chargers , CHHABI provides comprehensive service and maintenance contracts tailored to your individual needs.

System Check

Our Service for Maximum System Availability

Travel to and from the customer’s premises (throughout India)
Visual inspection / actual status assessment
Technical system evaluation
Recommendations for maintaining operational safety and reliability
Check for profitability and modernization options

Contact Chhabi Service

A reliable partner for your process-critical infrastructure

The time and costs required for managing different service partners quickly put into perspective the service benefits involved.

CHHABI is your competent partner for all operationally relevant subsections.

Due to this experience, CHHABI is pleased to offer a vast portfolio of individual industry solutions ranging from the planning and development of individual power supply concepts, their installation and maintenance to Helpdesk services with regard to reliability issues.

Turnkey Services

Project Management
Planning & Conception
Development & Project Planning
Installation & Commissioning

On individual request of our customers, we take over the entire planning, control and implementation of installation and assembly projects. In this context, the close cooperation with our customers ensures that deadlines are met and processes can be optimized.

For us, it’s a matter of course to continuously supervise installation works. Commissioning is carried out by our qualified service staff and will be documented correspondingly.
On request, the official acceptance takes place on site with our staff and the customer.

Various services – one single partner

Planning, control and implementation of installation and assembly projects
Coordination of deadlines
Construction site inspection
Installation and/or extension of power supply systems
Regular feedback on the corresponding work progress
Ensuring that work is carried out in compliance with statutory standards and regulations
Handing-over of the planned power supply system to the customer including the complete testing and measuring documentation.

Operation and maintenance service

1) Facility Management

On request, we offer complete service covering all issues regarding your buildings and facilities. We are your competent partner for all matters ranging from installation and maintenance to dismantling. The goal is to ensure the operational safety and reliability of your installations, systems and buildings and, thus, your availability. For this, we particularly focus on professional maintenance, inspection and repair.

2) Customized solutions

Precise knowledge of your buildings, systems, installations and of your individual requirements allows us to offer customized service solutions. Thus, you will get a complete service which can concern either the systems we deliver or all your buildings and systems. Furthermore, we will be your reliable partner for all matters of maintenance.

Our innovative services distinguish by their profitability, efficiency and rapidity. Thus, we ensure that your systems al¬ways provide the power and capacity which you expect and which are typical for our CHHABI products worldwide

3) Assuming responsibility for nature and the environment

CHHABI has assumed responsibility to protect the environment. For this reason, we only use environmentally friendly and sustainable packaging. Please do the same and use such packaging material for your returns. Our environment will appreciate it.

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